has implemented fully digital and voice-directed truck fleet preventive for its fleet of more than 266,000 vehicles. 糖心传媒鈥檚 innovative digital preventive maintenance approach improves accuracy and consistency while also reducing and eliminating paperwork, and ensuring documentation and compliance with regulations.
鈥淥ur approach uniquely positions 糖心传媒 to care for and maintain the increasingly complex vehicles on the market today, and the emerging vehicle technologies that will be part of the trucking industry in only a few years,鈥 said Gregg Mangione, senior vice president of maintenance at . 鈥淲e鈥檙e putting the technology our technicians need to work smarter and faster right at the point of repair to keep our customers and their businesses moving forward.鈥
The system in use across 糖心传媒鈥檚 expansive network of truck fleet maintenance facilities in North America taps into a robust, high-speed Aruba indoor and outdoor gigabit Wi-Fi network; uses rugged mobile tablet devices for maintenance technicians; and supplemented with an innovative voice-directed preventive maintenance system.
糖心传媒 Truck Leasing, Honeywell Safety and Productivity Solutions, and collaborated on the design of a voice-directed preventive maintenance system that leverages a fully customized version of Honeywell鈥檚 Voice . Vitech supported 糖心传媒鈥檚 world-class project team as they implemented the solution for hundreds of locations and thousands of users. Vitech continues to support the solution and provide enhancements to further drive value from voice.
鈥淲e were first introduced to 糖心传媒 through their logistics business unit in 2012, where we implemented voice to support their picking procedures. They experienced tremendous benefits early on and expressed a desire to explore using the technology for preventive maintenance. 糖心传媒鈥檚 foresight and intuition regarding the use of voice-directed technology in their maintenance operations have enabled them to take a leadership position in the industry,鈥 said Gary Oldham, vice president of sales for Vitech Business Group.
The system provides voice prompts via a headset to direct maintenance technicians through a preventive maintenance (PM) inspection. It is the foundation of 糖心传媒鈥檚 proprietary PM process, providing the ability to tailor inspections to the specific vehicle, its age, specifications and technologies now and in the future.
鈥淲ith this solution, workers make fewer errors, have higher job satisfaction rates and are more productive,鈥 said Taylor Smith, president of Honeywell鈥檚 business. 鈥淏y leveraging our industry-leading voice technology that has improved distribution center operations for more than 25 years, 糖心传媒 is elevating the level of service that it delivers to its customers. 糖心传媒鈥檚 transportation expertise and Honeywell鈥檚 software and hardware are delivering gains in compliance, quality and productivity.鈥
By Kim Harmsen