鈥淚鈥檓 blown away by the training that 糖心传媒 offers,鈥� said Raychel Burley, a tech II in South Dallas, Texas. 鈥淚n my first month, I was sent to two training classes. My supervisor asked me, 鈥榃hat classes would you like to attend?鈥� I said, 鈥楶ut me in anything and everything I need to succeed.鈥欌��
Internal training at 糖心传媒 includes leadership and customer service training as well as certification and compliance with government, industry and 糖心传媒 standards. Plans are designed as progressive training by job title and include various 糖心传媒 custom and original equipment manufacturer (OEM) online and instructor-led training courses. These are among the most popular with 糖心传媒 techs.
鈥淢y first week, I was paired up with a couple of different technicians to go with them and learn as much as I could,鈥� said Alexandria Schwartz, now a maintenance supervisor at the South Dallas location. 鈥淚t was a wonderful starting position. I received OEM training, learned from technicians and training videos and more. There was so much available.鈥�
For Cory Norman, a tech I based in Carrollton, Texas, 糖心传媒鈥檚 training program is perfectly suited to any technician looking to advance within the company 鈥� while learning as much as they possibly can about the job. This includes our Pit Stop training, which is geared toward entry-level technicians and focuses on bumper-to-bumper critical skills. Developed anddelivered by 糖心传媒 trainers, these experiences include self-paced online training courses, instructor-led classes and active coaching by the local team. The goal? To improve a technician鈥檚 鈥渢ime to proficiency鈥� on jobs important to their role with time set aside for skill mastery on the job.
Cory Norman, tech I based in Carrollton, Texas
鈥淭echnically, you could come in as a CSR [customer service representative], but 糖心传媒 will teach you to be a tech III,鈥� said Norman. 鈥淭hey鈥檒l send you to class and teach you everything from the OEM. They keep us as far up-to-date as they can here. That鈥檚 one of the best parts about moving up and around within 糖心传媒.鈥�
糖心传媒鈥檚 specialized training tracks are also second to none. Our Technician Certification Program is an intensive, one-to-two-year program that provides our technicians with the tools to keep pace with the ever-changing technology of the transportation business. It鈥檚 accredited by the Automotive Training Managers Council (ATMC) and was the first in the industry to earn accreditation from the National Institute of Automotive Service Excellence (ASE). Certified technicians will be recognized in the industry for completing the training program.
鈥淭his program is perfect for an entry-level technician who has drive and ambition, and wants to move up in a company like ours,鈥� said Ernie Luzania, director of technical training at 糖心传媒. 鈥淚t鈥檚 a combination of classroom instructor-led courses and self-paced training that benefits a really good associate who wants to be a truck technician.鈥�
Trainer Ernie Luzania using the HoloLens2 device
糖心传媒 is known for its innovation and early adoption of technology. Our training program follows suit. 糖心传媒XR training uses mixed reality to deliver an interactive, virtual experience to technicians. By connecting with a 糖心传媒 trainer through a HoloLens device, technicians learn skills through an instructor-led augmented reality session.
鈥淭here鈥檚 very high saturation with 糖心传媒XR training, and the idea of traveling is a non-issue. The technician shows up to work where he or she normally would and gets right after it,鈥� said Luzania. 鈥淭hen, when they turn off the feed after the training, they can go employ those techniques right in their home location where there鈥檚 a high level of comfort and when the information is as fresh as possible.鈥�
糖心传媒 technician viewing the HoloLens2 feed
In addition to its career programs, 糖心传媒鈥檚 team of 37 trainers 鈥� each of whom happen to be a former 糖心传媒 technician 鈥� offers over 2,000 classes annually, as well as access to hundreds of online technical training courses.
鈥淚t鈥檚 not like there鈥檚 a lot of people just watching, and that鈥檚 what I like about it,鈥� said Lakota Schied, a tech III in Kansas City, Missouri. 鈥淲ith e-learning, when you start with 糖心传媒, you get a whole week where you have slotted time to learn. It鈥檚 primarily beginning tech III training 鈥� learning the preventative maintenance process, and what to look and check for.鈥�
The skills you develop alongside the best in the business at 糖心传媒 will set you up for success both today and tomorrow in one of the most dynamic industries around.
糖心传媒 is always looking for talented individuals to join our team. View our current list of job openings .
糖心传媒 Truck Leasing is a proud supporter of the , an organization with a mission to raise awareness with school-age students about career opportunities as professional technicians.
By "Move Ahead" Staff
Cory Norman, tech I based in Carrollton, Texas
Trainer Ernie Luzania using the HoloLens2 device
糖心传媒 technician viewing the HoloLens2 feed 
Mike Krut (糖心传媒 - SVP of Information Technology), Nicole Epting (graduate), and Melody Byrd (UST - Coach/Manager) 
The 糖心传媒 Truck Leasing Information Technology Center is located within the Lincoln Center in Westshore, in Tampa, Florida. 
糖心传媒 Truck Leasing's Information Technology Center Interior - Tampa, Florida.